TLTenant Line

Terms of Service

Last updated November 4, 2026

These Terms of Service govern your use of Tenant Line, a service provided by Tenant Line, operated by Dylan Ravine. By using Tenant Line, including by sending a text message to a Tenant Line number, you agree to these terms.

The service

Tenant Line lets tenants report maintenance issues to their property manager by text message. An AI assistant replies with follow-up questions and creates a ticket for the property manager, who decides what happens next.

Not for emergencies

Tenant Line is not an emergency service. If anyone is in danger, or you smell gas, see fire or smoke, or a carbon monoxide alarm is sounding, leave the area and call 911 or your gas company's emergency line first. AI replies may contain mistakes and are not professional advice.

SMS Terms

  • Program: Tenant Line maintenance requests. Tenants text their property's Tenant Line number to report maintenance issues and receive replies and updates about their requests.
  • Opt-in: you opt in by sending a text message to a Tenant Line number. See our SMS program page for details.
  • Message frequency varies based on your requests, typically a few messages per request.
  • Message and data rates may apply.
  • Reply STOP to cancel at any time; you'll get one confirmation message and no more texts. Reply START to resubscribe.
  • Reply HELP for help, or email dylann.ravine@gmail.com.
  • Carriers are not liable for delayed or undelivered messages.
  • Your information is handled as described in our Privacy Policy.

Property manager accounts

Property management companies are responsible for the accuracy of the tenant information they enter, for telling their tenants about Tenant Line, and for keeping their login details secure. Accounts are provided by invitation.

Acceptable use

Don't use Tenant Line to send spam, harass anyone, or break the law.

Disclaimers and liability

Tenant Line is provided "as is". To the extent allowed by law, Tenant Line, operated by Dylan Ravine is not liable for indirect or consequential damages, or for repairs, delays or decisions made by property managers or their vendors.

Changes

We may update these terms. The date at the top shows when they last changed.

Contact

Tenant Line, operated by Dylan Ravine · dylann.ravine@gmail.com